At jlbey, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. We believe in full transparency — no fine print, no surprises.
jlbey ("jlbey," "we," "us," or "our") operates the online gaming platform accessible at jlbey.net and is committed to protecting the personal data of all users, particularly Filipino players who access our services from anywhere in the Philippines — whether from Manila, Cebu, Davao, Quezon City, Makati, or beyond.
This Privacy Policy ("Policy") is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR's regulatory framework for licensed online gaming operators.
This Policy applies to all personal data collected through the jlbey website, mobile platform, customer support channels, and any other touchpoint through which you interact with jlbey. By registering an account or using any jlbey service, you acknowledge that you have read and understood this Policy.
This Policy should be read together with jlbey's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
jlbey collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
jlbey does not collect sensitive personal information such as health data, political opinions, or religious beliefs unless specifically required by law or regulatory directive.
jlbey collects personal data through the following means:
jlbey uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, KYC data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Anti-money laundering (AMLA) compliance | Financial data, transaction history |
| Fraud prevention and security | Technical data, financial data, identity data |
| Providing customer support | Identity, contact, communications data |
| Responsible gaming monitoring | Gaming activity, financial data |
| Personalising your gaming experience | Gaming activity, technical data |
| Sending promotional communications (with consent) | Contact data, gaming activity |
| Regulatory reporting to PAGCOR and NPC | Identity, financial, gaming activity data |
Under the Data Privacy Act of 2012, jlbey processes your personal data on the following legal bases:
jlbey does not sell your personal data to third-party marketers. We share your data only in the following circumstances:
jlbey engages trusted third-party service providers who process data on our behalf under strict data processing agreements, including: KYC and identity verification providers; payment processors (GCash, PayMaya, Philippine banks); IT infrastructure and cloud hosting providers; customer support platform providers; and fraud detection and cybersecurity partners.
jlbey is required by Philippine law to share certain data with regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies, where required by law or valid legal process.
In the event of a merger, acquisition, or sale of all or part of jlbey's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
jlbey will never share your personal data with third parties for their own marketing purposes without your explicit consent. Any data sharing is strictly limited to what is necessary for the purposes described in this Policy.
jlbey uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The types of cookies we use are:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for platform operation |
| Functional | Remembering language preferences, game settings, and responsible gaming tool configurations | Yes, via cookie settings |
| Analytics | Understanding how players navigate jlbey to improve platform performance | Yes, via cookie settings |
| Marketing | Delivering relevant promotional content to jlbey players (only with consent) | Yes, via cookie settings |
You may manage your cookie preferences at any time through your browser settings or the jlbey cookie preference centre. Disabling strictly necessary cookies may affect the functionality of the jlbey platform.
jlbey retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, jlbey will securely delete or anonymise your personal data in accordance with NPC guidelines.
jlbey implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While jlbey takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jlbey account credentials confidential. If you suspect unauthorised access to your account, contact us immediately at [email protected].
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by jlbey:
To exercise any of these rights, please contact jlbey's Data Protection Officer using the details in Section 15. jlbey will respond to all verified data subject requests within thirty (30) days.
jlbey is committed to honouring your data privacy rights promptly and without unnecessary barriers. We will never charge a fee for processing a legitimate data subject request.
jlbey's platform is strictly restricted to individuals aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. jlbey does not knowingly collect personal data from persons under the age of 21. If jlbey becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data deleted, and the matter referred to PAGCOR.
If you are a parent or guardian and believe that a minor has registered on jlbey, please contact us immediately at [email protected] so we can take prompt action.
jlbey may transfer your personal data to service providers located outside the Philippines where necessary to operate the platform (for example, cloud infrastructure providers or international KYC verification services). Any such cross-border transfer is conducted in compliance with Section 21 of the Data Privacy Act of 2012 and NPC guidelines, and is subject to appropriate safeguards including contractual data protection clauses that provide a level of protection equivalent to that afforded under Philippine law.
jlbey will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.
The jlbey platform may contain links to third-party websites or services for informational purposes. jlbey is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. This Policy applies solely to personal data collected by jlbey through the jlbey platform.
jlbey reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. Material changes will be communicated to registered players via email or a prominent notice on the jlbey platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of jlbey following the effective date of any update constitutes your acknowledgement of the revised Policy.
jlbey has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:
If you are not satisfied with jlbey's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.
Six pillars that define jlbey's commitment to keeping every Filipino player's data safe and private.
jlbey's data practices are fully aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) and all NPC guidelines applicable to Philippine online gaming operators.
Every piece of data you send to jlbey — from login credentials to payment details — is protected by TLS encryption in transit and AES-256 encryption at rest.
Access, correct, delete, or export your jlbey data at any time. Our DPO responds to all verified requests within 30 days — no runaround, no fees.
jlbey will never sell your personal data to third-party marketers. Your information is used solely to operate the platform and comply with Philippine law.
Promotional emails and notifications are always opt-in. You can withdraw your marketing consent at any time through your jlbey account settings — no questions asked.
In the unlikely event of a data breach, jlbey will notify affected players and the NPC within 72 hours — meeting the highest standard of transparency required under Philippine law.
Now that you know how jlbey handles your privacy, enjoy the games with full peace of mind. Live casino, slots, bingo, sports betting — all secured by bank-grade encryption and Philippine data privacy law. 21+ only.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.